Terms & Conditions

Effective Date: June 2025

IVTech Safety ("we", "us", or "our") is committed to protecting your personal data and complying with the Personal Data Protection Act 2012 (PDPA) of Singapore. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data when you interact with us, whether via our website or other channels.

Personal Data We Collect

We may collect personal data from you in the following ways:

When you fill out forms or contact us via our website
When you request a quote, submit an inquiry, or engage our services
When you subscribe to newsletters or mailing lists
When you interact with us on social media or via customer service

Examples of personal data collected include:

Full name
Email address
Phone number
Company name (if applicable)
Billing or delivery addresses
Any other personal data you voluntarily provide

Purpose of Collection, Use, and Disclosure

We collect and use your personal data for the following purposes:

To respond to your inquiries and provide customer support
To process and manage orders or service requests
To improve our website, products, and services
To send administrative updates or marketing communications (with your consent)
To comply with legal or regulatory obligations

We will not use your personal data for any other purposes without first obtaining your consent, unless permitted or required by law.

Disclosure of Personal Data

We may share your personal data with:

Our authorised personnel and employees (on a need-to-know basis)
Third-party service providers who support our operations (e.g. hosting, analytics, logistics)
Government authorities or law enforcement if required by law

All third-party providers are required to handle your data in accordance with PDPA standards.

Protection of Personal Data

We take reasonable precautions to protect your personal data from:

Unauthorised access
Loss or theft
Misuse or disclosure
Alteration or destruction

We use security measures such as secure servers, data encryption, and access controls.

Retention of Personal Data

We retain your personal data only as long as necessary for the purposes stated in this Policy or as required by applicable laws. When data is no longer needed, we will securely dispose of or anonymise it.

Access and Correction

Under the PDPA, you have the right to:

Request access to your personal data held by us
Request correction of any inaccurate or incomplete data

To do so, please contact our Data Protection Officer (DPO) using the contact details below.

Withdrawal of Consent

You may withdraw your consent to our use of your personal data at any time by contacting us. However, withdrawing consent may affect our ability to provide you with certain services.

Use of Cookies

We may use cookies and similar technologies on our website to enhance user experience and track site usage. Please refer to our Cookies Policy for more details.

Third-Party Sites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those third-party sites.

Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page and take effect immediately upon posting.

For questions about this Privacy Policy or to exercise your PDPA rights, please contact:

IVTech Safety

📍 6 Woodlands Square, #08-01, Singapore 737737
📧 sales@kelington-group.com
📞 6634 1683